Most people hate having to call up
customer service to resolve an issue because of the long waiting time. Most
customers have to wait on queue for an hour or so before they can even talk to
someone. That’s a lot of time wasted on hold instead of doing something more
productive. That’s what Aaron Dragushan thought while he was waiting on hold to
speak to a customer service representative sometime in early 2011. He then
thought that it would be better if he could just tap a button on his phone and
get a call back when it’s his turn in the queue.
He worked with co-founders Steph
Hay and Paul Singh on what they thought to be the perfect solution for this
waiting on hold problem and came up with a program that allows customers to get
a call back from customer service representatives when their turn on the queue
came. They tested it on Hay’s phone, and it worked. Today, their company FastCustomer has over
100,000 users and has collectively saved their customers more than a million
minutes of waiting on hold.
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